WennerCare.
One number.
Forever.
A modern luxury home depends on a dozen integrated systems — lighting, audio, video, climate, security, networking, shading, automation. WennerCare is how we stay accountable for all of them, long after the keys are handed over.
Technology needs
continuous stewardship.
Every smart home system — Crestron, Lutron, audio platforms, security panels, network hardware — receives software updates, security patches, and firmware fixes. Without active management, these updates either don't happen (and the system grows stale and increasingly insecure) or happen automatically at inconvenient times (and break things).
WennerCare is how we manage that — proactively, on a schedule, with the homeowner informed but not bothered. Updates are pushed during the day when nobody's home. Issues are caught before the homeowner notices them. When something does break, the same team that programmed the system is the one fixing it.
And critically: it's our service, by our team, on our equipment — not a national third-party support contract that asks the homeowner to read off serial numbers and reboot routers.
Four plan tiers.
Every Wenner home should at minimum carry SmartSecure Monitoring — traditional alarm and flood detection through our local Canadian monitoring station. Beyond that, choose the plan that fits the house. Most full-home installations land on Standard. Plans are month-to-month after the first year — no long-term lock-in.
SmartSecure Monitoring
The baseline every Wenner home should carry — traditional alarm monitoring and flood detection.
What's included
- 24/7 monitored alarm response
- Flood / water-leak detection
- Local Canadian ULC-listed monitoring station
- Police, fire, and medical dispatch
- Notification to homeowner on event
- Quarterly system health check
Not included
- Smart-home support (Crestron, Lutron, etc.)
- On-site service calls
Essential
Single-system upgrades and lighter use cases.
What's included
- Everything in SmartSecure Monitoring, plus:
- Cloud-based remote system monitoring
- Software updates pushed quarterly
- Email support during business hours
- One annual on-site visit (system check)
- Priority over non-WennerCare service calls
- Annual battery and UPS health report
Not included
- After-hours phone support
- On-site repairs (billed at standard rate)
- Dedicated account manager
Standard
Most full-home installations on Vancouver Island.
What's included
- Everything in Essential, plus:
- Phone and email support, business hours
- Two annual on-site visits — full system tuning
- Remote troubleshooting and reset
- Software, firmware, and security patches managed for you
- Quarterly proactive system health report
- Discounted hourly rate on additional service calls
Not included
- After-hours emergency response
- Same-day on-site visits
Premier
Estates, complex builds, multi-property portfolios.
What's included
- Everything in Standard, plus:
- 24/7 phone support, including after-hours emergencies
- Four annual on-site visits — full system optimisation
- Same-day on-site response for critical issues
- Dedicated account manager
- Priority over Standard and Essential service calls
- Free annual user-experience review and reprogramming
- Direct relationship with the original programming team
Pricing reflects current Vancouver Island rates and is subject to system size and complexity. We confirm the right plan and price on the project's commissioning call — never as a surprise.
Common questions.
Is WennerCare required?
SmartSecure Monitoring is the baseline every Wenner home should carry — traditional alarm and flood-detection monitoring through a local Canadian ULC-listed station. Beyond that, the higher tiers are strongly recommended on any system with active programming (Crestron, Lutron HomeWorks). Most homeowners enrol on Standard or Premier at commissioning and stay on it indefinitely.
Can I cancel?
Yes. Plans are month-to-month after the first 12 months. We don't lock anyone in.
What if something breaks at 11 PM on a Saturday?
On Premier, you call the WennerCare line and a senior technician answers — no answering service, no first-line script reader. We diagnose remotely first; if a site visit is needed, we dispatch the same night where possible. On Standard, after-hours issues are handled the next business morning. On Essential, after-hours support isn't included.
What happens if I sell the home?
The plan transfers to the new owner if they want it (most do — they inherit the same support team that built the system). If they don't, the plan ends at the next renewal.
Do you cover equipment we didn't install?
If the system is one we work with regularly (Crestron, Lutron, Ubiquiti, Araknis), usually yes — though we'll do an initial assessment and document the system before enrolment so we know what we're maintaining.
How does proactive monitoring work?
Crestron Home, Lutron HomeWorks, and most network equipment can be monitored remotely. Our cloud platform watches for offline devices, failed automations, network issues, and security events. When something looks wrong, we investigate — usually before the homeowner notices. Alarm-event monitoring (intrusion, fire, flood) is handled by a local Canadian ULC-listed monitoring station we work with — they dispatch the appropriate response.
A relationship, not a contract.
The team that programmed your home stays accountable for it. Same names, same standards, same response times — for as long as you live there.
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