When the telecom companies bought up local alarm providers, local service disappeared. Now their customers deal with long hold times and discover at contract end that they don't own their equipment. We're the opposite: when you call us during business hours, you talk to our local team quickly. Our technicians live on the Island. And you own your system outright from day one.
Because we want you to stay because you value our service—not because you're trapped in a contract paying off equipment you'll never own. When you buy your system outright, you have freedom. Most clients find the upfront cost comparable to what the big providers charge over a 3-year contract anyway, except you actually own something at the end.
We offer flexible monitoring terms. Since you own your equipment, you're never locked in. Most clients stay for years because the service is worth it—not because they're contractually obligated.
In most cases, yes - and we do this regularly for clients leaving other providers. Our technicians can service and monitor most major panel brands. We'll assess your current equipment and let you know what can be retained vs. what should be upgraded.
Our Vancouver-based emergency call centre handles after-hours calls, so you're never left waiting when it matters. During business hours, you reach our local team directly.
Residential systems typically range from $1,200-$4,000 depending on size and features, plus $45/month for monitoring. Commercial systems are quoted based on scope. We provide detailed proposals after your free assessment—no surprise costs, no financing games.
We service Vancouver Island from Victoria to Campbell River, including the Gulf Islands. Our main offices are in Nanaimo and Victoria.
Professional 24/7 monitoring, mobile app access, real-time alerts, and dispatch coordination with local emergency services.
Yes. We help clients switch from other providers every week. In most cases, we can take over your existing panel and sensors. We'll assess your current equipment, let you know what can stay and what should be upgraded, and handle the transition.
That's between you and your current provider. We recommend checking your contract terms for any cancellation fees or notice requirements. Once you're clear, we can activate your system with SmartSecure by Wenner monitoring.
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